5-Star Training & Consulting

5-Star Training & Consulting

Since 2001, our 5-Star Workshops have been effectively instilling a culture of excellence and creating high-performance individuals, teams, organisations and communities. Let us train your team so you can join our growing list of 5-Star Performance/Champion Brands. From Customer Service & Project Management to Strategy Sessions - we deliver impeccable Attitude & Culture Change Interventions...

5-Star Customer Service Training Workshop

The 2-day 5-Star Customer Service Workshop is a Game-Changer. Currently running for Top Corporate Brands in both English and Shona, with the Ndebele version on its way. The workshop is relevant for all levels in the organisation - Executive to Operations.

  • Participants learn through Group Exercises, Discussions, Role Plays & Presentations.
  • A minimum of 8, and a maximum of 25 participants per workshop is required to ensure effectiveness and viability of the workshops.
  • Successful participants receive a 5-Star Service Champion Certificate. Organisations which training Management & Key Personnel will be Awarded a 5-Star Customer Service Provider Certificate.


By the end of this workshop, participants will be able to:

  1. Understand the important role they play in realizing the organisation’s Vision, Mission, Values & Strategic Goals.
  2. Effectively demonstrate understanding of the 3 Arms of Customer Service – Service Performance, Customer Support & Customer Care.
  3. Meet customer needs and exceed customer expectations by applying the 5-Star Customer Service principles.
  4. Improve the quality of service through the effective and professional use of Communication skills and technologies.
  5. Adopt and sustain a positive attitude as they deliver quality memorable experiences, not just products and services, to both internal and external customers.
  6. Improve effectiveness of efforts at work and utilize systems and processes to enhance quality and standard of service in responding to the dynamic customer needs and handling complaints in a professional way.

Topics covered include...

  • Linking Vision, Mission & Values to Customer Service
  • Service Performance, Customer Support & Customer Care
  • Customer Satisfaction & Business Growth
  • Understanding Customer Needs & Expectations - Customising Service
  • 2-Way Communication, Conversation Skills & Barriers
  • Impact of Non-verbal Skills & Impressions
  • Communication Technologies - Tele/Cellphone, Email, Online Platforms
  • Adopting & Sustaining a Positive Attitude
  • Turning Complaints into Opportunities
  • Winning with Emotional Customers
  • Customer Service Strategy - Policies, Systems, Processes & Standards
  • 5-Star Customer Service
  • Personal & Team Action Plans



5-Star Footprint...

WORK WITH US & find out why WE HAVE BEEN TRUSTED TO ADD VALUE within the following Corporate Brands...

5-Star Training & Consulting is a subsidiary of Gudbank, with over 15 years of solid experience in Training and Consulting across the economic sectors on the African continent. Our work includes direct or sub-contracts for:

Old Mutual Zimbabwe Ltd (Including CABS)
Tobacco Processors Zimbabwe
Rainbow Tourism Group Ltd
Pioneer Unifreight Africa Ltd
Mvuramanzi Trust
BAT Zimbabwe Ltd
African Sun Ltd
Willowvale Mazda Motor
Croco Motors
World Vision
Cimas Medical Aid
Reserve Bank of Zimbabwe
Zimbabwe Revenue Authority
Department of Immigration – Zimbabwe
Minerals Marketing Corporation of Zimbabwe
Civil Aviation Authority of Zimbabwe
Kingdom Financial Holdings Ltd
Barclays Bank Zimbabwe Ltd
Barclays Bank Zambia Ltd
Barclays Bank Uganda Ltd
Municipality of Gwanda
Municipality of Chinhoyi
Hwange Town Board
Chiredzi Town Council
Bulawayo City Council
Chiredzi Town Council
Plumtree Town Council
ZETDC Eastern Region
ExtraCity Luxury Coaches
Avenues Clinic
Amtec Motors
Fresh Delight

For more information, please contact us

5-Star Training & Consulting Services

5-Star Training & Consulting Services include:
  • 5-Star Pre-Intervention Senior Management Strategy Session
  • 5-Star Customer Service Workshop
  • ZimHost & AfriHost Workshops
  • Aligned for Peak Performance Workshop
  • Personal & Team Effectiveness Workshop
  • Performance Management Workshop
  • Negotiation & Influencing Skills
  • Train-the-Trainer Workshop
  • 5-Star Refresher Workshops
  • 5-Star Motivation Talks
  • Strategy Formulation & Review Sessions
  • Organisation Design & Development Services
  • HR Management Interventions
  • Coaching & Mentoring Services
  • Mystery-Shopper Surveys
  • Writing, Editing & Proof-reading Services
  • Business Incubation/Acceleration & Project/Event Management Services

Our Approach...

We pride ourselves as Training & Consulting Specialists with expert knowledge and skills for Training Needs Assessment, Content and Material Design, Training Delivery and Effectiveness Evaluation.

  • We use standard 2-day Training Workshops, 2-hour Motivation Talks as well as One-on-One or Group Coaching Sessions to influence attitude and culture change at every level in an organisation. 
  • Training and certification of a critical mass of staff and senior management, will help achieve desired change of culture within any organisation; partners develop a clearly defined and commonly shared vision, the standard of performance rises and dynamic change takes place in an organisation.
  • 5-Star Training Workshops were created by Gudbank Investments (Pvt) Ltd in Zimbabwe and captured the decades of knowledge and experience acquired from training and consulting within multiple economic sectors on the African Continent. The benefits of the practical, hands-on approach and customisation of 5-Star Training Workshops and related Consulting Services have been confirmed by the demand for our expertise to train within a long list of reputable organisations.

Benefits of 5-Star Training Workshops

Benefits of 5-Star Training Workshops

  • Increase in efficiencies through clarity of Vision/Strategy, improved structures, systems and performance.
  • Improvement in staff attitudes, performance levels and management capacity.
  • Increased customer retention rate and business growth.
  • Positive organisational climate and culture change.
  • Reduced cost of Human Capital Development and Increased sustainability of training benefits gained from the Development of In-house Training Facilitators.

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Contact Details

Suite 1, 1st Floor, K & K Arcade, 5th Street, Gweru

11 Sarum Road, (Fresh Delight Gardens), Eastlea, Harare - Zimbabwe

Phone: +263-772 292 470
Email: archie@fivestar.co.zw

Our Location