5 Star Customer Service

5- Star Customer Service Training

  • The 2-day 5-Star Customer Service Workshop is currently run in English or Shona, the Ndebele version is on its way.
  • The workshop can be trained at all levels in the organisation.
  • Participants learn through Group Exercises, Discussions, Role Plays & Presentations.
  • Successful participants receive a 5-Star Service Champion Certificate.
  • Organisations which training Management & Key Personnel will be Awarded a 5-Star Customer Service Provider Certificate.
  • A minimum of 10, and a maximum of 25 participants per workshop is required to ensure effectiveness and viability of the workshops.

Objectives

By the end of this workshop, participants will be able to:

  1. Understand the important role they play in realizing the organisation’s Vision, Mission, Values & Strategic Goals.
  2. Effectively demonstrate understanding of the 3 Arms of Customer Service – Service Performance, Customer Support & Customer Care.
  3. Meet customer needs and exceed customer expectations by applying the 5-Star Customer Service principles.
  4. Improve the quality of service through the effective and professional use of Communication skills and technologies.
  5. Adopt and sustain a positive attitude as they deliver quality memorable experiences, not just products and services, to both internal and external customers.
  6. Improve effectiveness of effort at work and utilize systems and processes to enhance quality and standard of service in responding to the dynamic customer needs and handling complaints in a professional way.