The wise farmer never stops sending children to school because there is a drought!

I will start off by not disputing the fact that there are some farmers who are not as wise in this regard. Then I will ask, so why do you stop developing the skills of your management and staff during tough times? The Problem with Stagnation in Human Capital Development is that if your members of staff stop growing, your business will follow suit – no rocket science there. Unstructured cuts on...
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Go beyond the Framed Credentials- Become a practitioner

I have advocated through my books and training sessions, about the need for everyone to reach "practitioner status" in their chosen area of specialty. Recently I conducted a coaching session with a gentlemen who had been suspended by his employer for unacceptable performance and unprofessional treatment of customers. Whilst I have never dealt with the employer before, the condition for...
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LESSONS FROM A 5-STAR ‘TRANSPORTER OF CHOICE’ – excerpt from the book, ‘5-Star Customer Service’ by Archibald Marwizi.

The following letter appeared in a national daily newspaper, under the “Letters to the Editor” section. The letter was titled, “Hats off to ExtraCity bus service management.”  “I would like to commend the management of ExtraCity bus service for the valiant efforts made in the provision of daily transport services.  The fleet of buses plying the Bulawayo-Hwange-Victoria Falls route...
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How to ‘Untame Your Circus Elephant’!

"I have not failed. I’ve just found 10,000 ways that won’t work." – Thomas A. Edison The market place is a cut-throat competitive environment and will not be kind to you simply because you are a nice person. Anyone who has been exposed to prolonged painful experiences, economic crises, war, poverty, abuse, injustice or any other form of challenge or disadvantage – will have to deal with...
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